To Our Clients, We Commit That…

We will accurately represent our skills and only offer those services in which we are professionally competent to deliver.

We will inform you of any conditions that arise that could limit our effectiveness.

We will place your best interests first and foremost, making reasonably certain that we have the necessary skills and resources to provide the support needed before entering into a collaborative partnership with you.

We will clearly communicate the terms and conditions of our relationship, identifying the responsibilities of all parties, and documenting these provisions in our training proposal.

We will honour our contracts, agreements and commitments.

We will do what we say and only make commitments that are within our power and abilities to deliver.

We take pride in the craft and quality of our work. We will accept responsibility for the work we do, admit mistakes and do our part to rectify any problems that arise.

We will maintain the highest level of professionalism, and refrain from misrepresenting any authority entrusted to us.

We will safeguard and protect any private and confidential information you entrust to us.

We will not release any of your information to any party whatsoever unless you give us explicit instruction or consent to do so.

We will ensure that electronic and hardcopy record disposal is handled in a confidential and secure manner.

We will do our best to protect your interests and reputation by conducting ourselves as a professional ambassador and representative of our business in our working relationship.